Help & Information
How to Place an Order
Order Online
Our website provides a safe, easy, and fast way to shop. You'll always see the full price upfront—no hidden costs. You can modify your order at every step, we don't take any payment details online and all information is encrypted through a secure server for protection. Online ordering is available 24/7.
Order In-Store
Visit us in Somercotes, Derbyshire, where you can explore our furniture ranges and try out our beds in person. If you're making a special trip, we recommend calling ahead to check stock availability.
View Store Address & Opening Hours
Order by Phone
Our sales team is happy to assist you over the phone. Call 01773 602730
Monday–Friday: 9 AM – 5 PM
Saturday: 10 AM – 4 PM
Payment Options
- Credit/Debit Cards: We accept MasterCard, Visa, Visa Electron, and Maestro.
- Cheque: Available upon request (please allow 5 days for clearance).
- Cash: Accepted for in-store orders only.
- BACS (Bank Transfer): Contact us for details.
When & How to Pay
A 20% deposit (minimum £50.00) is required when placing an order.
At checkout, you can choose to pay 20%, the full amount, or any amount in between.
The remaining balance must be paid before dispatch. For security reasons, our delivery drivers cannot accept payments on delivery.
Holding Your Order
If your order has arrived but you're not ready to receive it, we can hold it for you. However, we request full payment while your order is stored.
Order Collection
You can collect your order from our warehouse, reducing delivery wait times.
Once your order is ready, we will inspect all pieces for any transport damage.
Give us a few days’ notice before collection. Third-party couriers are welcome (orders must be fully paid before release).
Delivery Information
We deliver to mainland UK (England, Scotland, and Wales). Unfortunately we do not ship internationally.
Delivery Charges
Our home delivery service is perfect for medium and large furniture items, ensuring a smooth and efficient delivery experience.
- 2-man delivery & assembly within ~35 miles of our store
- Fixed charge of
£29.00 per order (not per item) - Delivery outside 35 miles available — contact us for details.
Check your delivery charges & available services
How Long Will My Order Take?
Delivery times vary by product and supplier. Check the estimated timeframe on each product page.
Example: "Delivered in 6-8 weeks"
*Lead times are estimates and subject to supplier availability.*
No deliveries on weekends or bank holidays.
Assembly Services
We offer free assembly with our Premier Home Delivery service.
If you're outside our assembly area, we may still be able to arrange assembly for a small fee — contact us for details.
