Order lead-time will vary depending on the type of product you order, whether it's in stock or made to order. On each product page we provide an indication of how long a particular product takes to be delivered. We work closely with suppliers to keep this information as up to date as possible but they are only ever a guideline and can sometimes change on a daily basis. Where you have ordered furniture with different lead-times, we will aim to deliver your order in one delivery, this allows us to maintain a low single delivery charge and reduce carbon emissions.

Once your order arrives at our warehouse it will pass through our quality inspection, this includes checking for possible transit damage, manufacturing defects or missing components, basically anything that would prevent your order being dispatched. Our aim is to eliminate as many potential issues before delivery so you can enjoy your furniture straight away. Once your order is cleared for dispatch our delivery team will call you to arrange a suitable delivery date and take any outstanding balance on your order.

Yes, we offer flexible delivery scheduling Monday to Friday (excluding bank holidays). You can choose your preferred delivery day, and we’ll usually be able to provide a 2–3 hour delivery window. Deliveries take place between 9am and 5pm, and our team will give you a call up to an hour before they arrive to keep you updated.

We understand it's not always easy to plan ahead, the best laid plans are often thrown in the air. At the time of ordering, we'll give you an approximate delivery lead-time, if your order arrives and you're not quite ready we'll hold your order for up to 4 weeks past our initial quoted lead-time, we just ask any outstanding balance is paid.

On the day of delivery, we can contact you up to one hour before arrival, our delivery vehicle is GPS tracked so we can always tell you where they are in relation to you. On arrival, the delivery team will take your furniture in the room of your choice. Furniture that requires assembly will be assembled and any remaining packaging will be removed and taken away for recycling.

Yes, we can remove your old bed, mattress, or furniture for a small additional charge. Just let us know at the time of ordering so we can schedule it in. For space reasons, we're only able to take items away on a like-for-like basis (e.g., a bed for a bed, a sideboard for a sideboard). Please make sure the items are ready for collection — emptied of all personal belongings and dismantled where possible — to help our delivery team stay on schedule. Please note: we're unable to take away any items that are wet from being left outside. Final discretion lies with the delivery team on the day.

We may be able to. Our standard furniture and mattress delivery charge covers addresses within 35 road miles of our Somercotes showroom. If you're outside this area, contact us with your postcode and the products you're interested in and we'll confirm whether delivery can be arranged and provide a quote.

Unfortunately not. We currently deliver within the United Kingdom only. Some remote areas and islands may not be available for every product.